Help & FAQs
We pride ourselves in providing the best condition details of the products we offer, please reference our conditions chart below:
- AAA – Never been used or carried
- AA – Very good condition, there may be slight signs of wear
- A – Good condition, some signs of wear due to regular use
- B – Fair condition, discolouration and visible wear or other marks
- C – Well used, obvious signs of use such as scratches and stains
eterno lusso prides itself on the quality of its merchandise and does not accept or sell reproductions. Every product acquired has undergone a thorough control check to meet the highest standards of excellence. eterno lusso guarantees the authenticity and condition of every item sold so that customers can purchase products with complete confidence. We use the worlds most advance artificial intelligence hardware to authenticate: www.entrupy.com
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Shipping details:
Canada “3-5 days”
USA “3-5 days”
World “Approx. 10-15 days”
Expedited shipping is available, please inquire.
Due to the vintage nature of our products, we are unable to offer a warranty on any products.
Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. Every order that ships is presented and packaged to standards that match or exceed luxury retail stores. See what arrives with your order.
Currently we are a online only store, but we are in plans of opening up a storefront in western Canada.
SHIPPING AND RETURNS
Canada
Shipping
Canada Wide
7-12 days “Complementary”
4-5 days “$45” Per item.
2-3 days “$65” Per item.
USA
Complementary Shipping “US WIDE”
7-12 days “Complementary”
World Wide
10-25 days “$85” Per item.
International orders, please contact us.
Canada and the US
Shipping across Canada and the US is free for every order. Orders within Canada and the US normally arrive within 1-5 business days of postage. Orders within Canada are shipped with Canada Post and orders to the US are shipped with UPS.
Duties and Customs
Orders shipped within Canada will not be charged duty. US and international customers are responsible for any import duties and taxes that are applicable to their country. On the shipping label, we indicate that the item is used and declare the purchase cost minus the cost of shipping.
Processing Time
Processing time differs from bag to bag because our products are stored in multiple warehouses across Canada, The United States may take time to travel from our warehouses where all orders are packaged and shipped. Processing time is detailed on every product page.
All orders include tracked shipping. When your order has been shipped, you will receive a shipping confirmation and tracking number to the email address you provided.
Signature Required
All orders require a signature at the time of delivery. If you are not home at the time of delivery, you will be able to pick up your order from the post office.
Canadian Orders
If you are less than thrilled with your purchase, we are happy to accept returns on Canadian orders. To return, send us an email at returns@eternolusso.com within 2 business days of receipt of delivery to let us know that you would like to initiate a return. Please include your order number in the email. We will send you a pre-paid shipping label so you may ship the order back to us within 5 business days. Once received, you will be refunded in full to your original form of payment with the shipping fees both ways deducted from the final return ($70).
Items must be returned with all original tags, packaging and other applicable accessories, such as dust bags or straps, that were received with the order. Please ensure that the item is well packaged and protected. Items that are not returned in the same condition as purchased may be subject to additional fees.
USA.
Unfortunately we are unable to process returns on US orders. All US orders are final sale.
If you have any further questions please feel free contact us.
eterno lusso
1.833. ETERNO 8 (383-7668)
info@eternolusso.com